Last updated: 31 October 2026
Everything in the shop is printed to order, one item at a time, and posted to addresses in the UK and the overseas countries listed below. If something is not right, this page explains what to do. In every case, the first step is the same: get in touch through the Contact page and give your order number.
Something is wrong with your order
If your item arrives faulty, misprinted or damaged, or it is not what you ordered, I will replace it or refund you in full. The choice is yours.
- Tell me as soon as you can. It is quickest to sort out if you contact me within 30 days of delivery.
- Send a clear photo of the problem. I need this to put it right with the printer.
- I may ask you to send the item back. If I do, I will pay the postage.
- If you live outside the UK, I will not ask you to send a faulty item back. The photo is enough.
Your parcel has not arrived
If your order has not turned up, tell me within 30 days of the expected delivery date and I will send a replacement or refund you.
You have changed your mind
You can cancel an order for any reason, including the wrong size or colour. You do not have to say why.
- Tell me within 14 days of the day your order is delivered. A message through the Contact page saying you want to cancel, with your order number, is all it takes.
- Post the item back within 14 days of telling me. I will send you the return address when you get in touch.
- You pay the cost of posting it back. Please keep your proof of postage. From outside the UK this can cost more than the item, so it is worth checking first.
- The item must be unworn and unwashed. If it has been worn, washed or damaged, I may reduce the refund to reflect that.
I will refund the price of the item and the standard delivery charge you paid, within 14 days of the item reaching me, or of you sending me proof of postage, whichever comes first. The refund goes back to the payment method you used.
Orders from outside the UK
As well as the UK, the shop delivers to the United States, Canada, Australia, New Zealand, Japan, Norway and Switzerland. Delivery is free in the UK. For the other countries, the delivery charge is shown at checkout before you pay.
Your country may charge import tax or a handling fee when the parcel arrives. Those charges are collected by your country’s customs or the courier, not by me, so I cannot refund them.
The website cannot deliver to the European Union at the moment.
Exchanges
I cannot swap one item for another, because each one is printed to order. If you need a different size or colour, return the item for a refund as described above and place a new order.
Your legal rights
Nothing on this page reduces your legal rights as a consumer. For free, independent advice on those rights, contact Citizens Advice. If you live outside the UK, the consumer rights of your own country may also apply.
Who you are buying from
The British Car Scene shop is operated by Super Simple Training Ltd, a company registered in England and Wales (company number 09988577). Its registered office is 18 Micklehill Drive, Shirley, Solihull, West Midlands, B90 2PU. Please do not post returns to this address without contacting me first for return instructions.
